My progress is missing
Progress is stored on your device. Reinstalling the app, clearing app data, or moving to another device may reset local progress.
Support
Quick answers for common Jewel Garden questions.
Sound or vibration isn't working
Check the in-game settings first, then confirm your device is not muted and that vibration is enabled in system settings.
A rewarded action did not complete
Wait a moment and try again on a stable connection. If the reward is still missing, include the level number, device model, and app version when contacting us.
I found a difficult or broken level
Send us the level number and a screenshot if possible. We review reports to improve level quality and balance.
Photo or camera access
Jewel Garden only requests photo or camera access when you choose a related custom-puzzle feature. You can change access in device settings.
Report a shared challenge
Include the full challenge URL and a short explanation. We may disable content that violates our Terms or creates a safety risk.
Still need help?
Email yoyocn@126.com and include your device model, app version, and level number when relevant.